Return & Refund Policy

Last Updated: July 2026

At ROYAL SLIM, customer satisfaction is our top priority. Because we provide wellness, fitness, and natural health products, we commit to a clear and fair return and refund policy that protects all parties while strictly complying with general public health and safety standards.

Important Notice

Since our products fall under the category of dietary supplements and healthcare items, we strictly cannot accept returns or exchanges for any product whose original factory packaging, seals, or shrink-wrap have been opened or used. This is to guarantee health safety and total quality control for all customers.

1. General Return & Exchange Conditions

Please ensure that all of the following criteria are met to process your request:

• Requests must be submitted within a maximum of 3 days from the delivery date.
• The product must be in its absolute original condition, unopened, firmly factory-sealed, and with the protective packaging undamaged.
• The original invoice or valid proof of purchase must be provided with the request.

2. Instances Where Returns or Exchanges Are Free

ROYAL SLIM covers the applicable handling and return shipping costs under the following circumstances:

• You received a damaged product or a clear manufacturer defect upon opening the package.
• You received an incorrect item that differs from the product you ordered from our website.

3. Shipping & Delivery Fees

If a customer requests a return or exchange for an item that is intact and meets all applicable conditions due to personal preference, such as changing their mind, the customer is responsible for the applicable return shipping fees charged by the courier. Original shipping fees are non-refundable.

4. Refund Processing

Once the returned item is received and inspected by our team to verify that it remains in its original unopened condition, applicable refunds will be processed as follows:

• Cash on Delivery (COD): The applicable refund amount will be transferred through an authorized mobile wallet or local bank transfer.
• Credit/Debit Cards: The applicable refund amount will be issued to the same payment card used at checkout. Processing times may vary depending on the card-issuing bank.

5. How to Initiate a Return or Exchange Request

Please contact our Customer Support team with your purchase details through one of the following methods:

• Send a WhatsApp message to our dedicated business line including your Order Number and clear photos showing the item's condition.
• Email us directly through our official Customer Support email address.