1. General Return & Exchange Conditions

Please ensure that all the following criteria are met to process your request:

• Requests must be submitted within a maximum of 3 days from the delivery date.
• The product must be in its absolute original condition (unopened, firmly factory-sealed, and the protective tin undamaged).
• The original invoice or valid proof of purchase must be attached to the request.

2. Instances Where Returns/Exchanges are Free

ROYAL SLIM covers 100% of the handling and shipping costs under the following circumstances:

• If you received a damaged product or a clear manufacturer defect upon unboxing.
• If you received an incorrect item sent by error that differs from your online order.

3. Shipping & Delivery Fees

If a customer requests a return or exchange for an item that is perfectly intact and meets all conditions due to personal preferences (e.g., changing your mind), the customer is fully responsible for all standard return shipping fees determined by the courier service.

4. Refund Processing Mechanism

Once your returned item is received at our facility and verified by our Quality Assurance team to guarantee its original factory-locked state, refunds are processed as follows:

• Cash on Delivery (COD): The amount will be transferred via authorized mobile wallets or a local bank transfer.
• Credit/Debit Cards: The balance will be issued directly back to the payment card used at checkout. Processing times may vary depending on your bank's local framework.

5. How to Initiate a Request

Get in touch with our Customer Support team immediately with your purchase details through:

• Sending a WhatsApp message to our dedicated business line including your Order Number and photos of the item's condition.
• Or by emailing us directly at our official Customer Support email address.